Wine Experience

No, the Summer Evening Harbour Tour is not wheelchair accessible.

Rebook your time slot to another time slot yourself. Follow these steps to rebook your ticket:

Follow these steps to rebook your ticket:
1. Go to the page of the booked cruise.
2. Click on the “view tickets” button.
3. Click on the icon with an orange calendar (icon next to the cross).
4. Enter the order number and email address to view and change the order.

Yes, that is possible. If you have purchased a ticket online through Spido.nl, you can rebook your ticket once free of charge.

Follow these steps to rebook your ticket:
1. Go to the page of the booked cruise.
2. Click on the button ‘view tickets’.
3. Click on the icon with an orange calendar (icon next to the cross).
4. Enter the order number and email address to view and change the order.

Tickets purchased through Get your Guide or Tiqets cannot be rebooked/changed through the website.
Rebooking is possible up to 5 minutes before the cruise departs.

Cocktail bar on board is available and at your own expense.

During the 75-minute Rotterdam Harbour Tour, we work with an audio explication system on board. It is audible in Dutch, English, German and French. On paper, the explication is also available in Japanese, Chinese, Spanish and Italian.

For the Extended Harbour Cruise, the audio explication is audible in Dutch, English and German.

During the daytrips and theme cruises, the captain provides explanations in Dutch. There is no audio explication on board.

During the daytrips and theme cruises, the captain provides explanations in Dutch. There is no audio explication on board.

Yes, that’s possible. If you have purchased an admission ticket online via Spido.nl, you can return your admission ticket. Make a request for this by telephone on 010-275 99 99. You will receive your purchase amount back (excluding booking costs). We can change sailing times for you free of charge.
Entrance tickets, for example Day trips or Theme trip tickets, can be canceled 5 working days before departure. You will receive your purchase amount back (excluding booking costs)
Tickets purchased through other channels cannot be returned by Spido.

Lost something during your visit to Spido? How annoying, you can reach us by phone during office hours on 010-2759999

Did you find something at Spido? Report it directly on board or at the cash desk.

Reservations for Rotterdam Pass holders are required.

Reservations can only be made online and not by phone or e-mail.

With the Rotterdam pass you can not board directly. After making a reservation, you must go to the cash register to chip your Rotterdam pass.

If you have difficulty walking, we kindly ask you to indicate this in the comments field (when paying for the tickets), so that we can take this into account.

No, the high tea is not buffet style.

Allergies can be passed on up to 5 working days. After this we unfortunately cannot make any adjustments.

Catering on board is available and at your own expense unless otherwise indicated.

We sail the Rotterdam Harbour Tour (75 minutes) daily.

Tickets can be purchased online or at the Spido office

You are not allowed to consume your own food or beverage on board.

There is catering on board. During the cruise, various hot and cold snacks are available on board. You can only pay with pin. View the menu during the cruises here. Own consumptions are not allowed.

Both on board and at the cash register you can only pay by debit/credit card.

The Family ticket is available (2 adults & 2 children 4 to 11 years old) including a fun informative activity book for the kids.

Reservation necessary from 20 people. Please send an e-mail to [email protected] or by phone, not via our online ticket system. Lunch bags can be ordered for groups of 20 or more.

Dogs are permitted on the 75 minute harbour tours, but must be kept on a lead.

On board it is possible to get refreshments.
Own consumption is not allowed. You can only use pins on board.

It is not possible to moor anywhere other than Willemsplein during a (regular) cruise. On occasions where you rent a complete ship, there are of course possibilities to moor elsewhere. Please contact the Events department on telephone number 010-2759989.

We advise you to buy the tickets online to avoid disappointments at the office.

All our modern tour ships are wheelchair friendly (max 200 kg) There are disabled toilets on board our ships. It is also possible to move to the outside deck. Unfortunately, the skydeck is not accessible for wheelchairs.

The Rotterdam pass is free once for the Rotterdam harbor tour 75 minutes.
Or in the months of July & August discount on the Extended harbor tour
Online reservation is required and you must scan your Rotterdam pass before boarding at the box office.

Royal Spido considers hospitality to be of paramount importance. However, where people work, mistakes are also made. You can send a complaint to [email protected] or by post to: Koninklijke Spido, Willemsplein 85, 3016 DR ROTTERDAM.

Royal Spido has a modern fleet where you can enjoy a cruise indoors and outdoors.

Royal Spido can be reached by telephone daily from 09:00 to 17:00
We aim to answer emails within 12 hours.
New Year’s Day we are closed.

For the Rotterdam pass, a time slot must be reserved online in advance.
This is not possible by telephone.

1. Go to the website: www.spido.nl/en
2. Go to ‘View Tickets’.
3. Choose Rotterdampas online + enter number of people.
4. Select date and time.
5. Add to shopping cart.
6. Place order.
7. Fill in your name and address and click on confirm order.
8. Take your pass to the cash desk to have it chipped.

Reservations for Rotterdampas are only possible online and not by telephone or email.
After making the reservation, you must go to the cash register to chip your Rotterdam pass.
So you cannot board immediately.

Click here for more information about the Rotterdampas/ Ooievaarspas.

Depending on the time and duration of your event, you can choose from a comprehensive catering offer. Find out more here.

You can think of: business events, company parties, weddings and celebrations and parties (birthday, anniversary, bachelor party, New Year’s party).

From Central Station:

– Tram 7, direction: Willemsplein, stop: Willemsplein.

Note: Monday 30 September 2024 until Sunday 17 November 2024, RET will be replacing the tram tracks at the Kruisplein – West-Kruiskade intersection. Tram line 7 will operate on a shortened route between Woudestein and Rotterdam Central Station.

For more information, visit the RET website: Kruisplein tram track maintenance – RET (Dutch).

Expired stops: Kruisplein, Eendrachtsplein, Museumpark, Westplein, Willemskade, Willemsplein, Westerstraat.

Take tram 23 (direction Beverwaard), tram 25 (direction Carnisselande) instead and get off at Leuvehaven.

Or take the Underground subway:
– Underground subway, route D, direction: de Akkers, stop: Leuvehaven.
– Underground subway, route E, direction: Slinge, stop: Leuvehaven.

From the subway it is a 5 minute walk to the Spido.

National public transport information number: 0900-9292 (€ 1.00 p/m, max. € 20.00).

Plan your journey.

Spido is also easily accessible by Waterbus. The stop is right next to the Spido jetty. There are also a number of locations where you can park for free and continue your journey by Waterbus. For more information about the locations, visit http://www.waterbus.nl/haltes/

The address is Willemsplein 85, 3016 DR ROTTERDAM

Coming from the direction Utrecht/ Gouda (A12)

A16 Ring Rotterdam East
Exit 25
S107 direction Centrum
S100 direction Havens 160-200 / 176-200
Route Parking Erasmus bridge

Coming from direction Dordrecht (A16)

Follow the A16 in the direction of Rotterdam.
Even before the Van Brienenoordbrug bridge, follow the signs ‘Centrum / Capelle a/d IJssel’ (exit 24 to 26).
Keep to the right and take the first exit after the bridge (exit 25), direction ‘Centrum’.
Turn left at the traffic lights (traffic circle 3/4).
Continue straight ahead along the Maasboulevard and Boompjes.
Further: see above.

Coming from the direction of The Hague / Hoek van Holland (A13)

Follow the A20 in the direction of Utrecht. Then take the A16 in the direction of Dordrecht.
Before the Van Brienenoord Bridge, take exit 25, direction ‘Centrum / Capelle a/d IJssel’.
At the traffic lights turn right, direction ‘Centrum’.
Continue straight ahead along the Maasboulevard and Boompjes.
Further: see above.

Dogs are allowed on the 75-minute Rotterdam harbor tour, provided they are kept on a leash. 

Dogs are not allowed on longer cruises.

Royal Spido is located at Willemsplein 85, 3016 DR ROTTERDAM

Parking
There is ample paid car parking in the adjoining Erasmus Multi-storey car park.
Please be aware: payment for parking elsewhere can only occur via vehicle registration parking!
There is free parking for buses close to the departure points.